At Regiis Opera, we strive to provide our customers with high-quality wooden products that meet their expectations. However, we understand that there may be instances where you need to cancel your order or request a refund. In such cases, we have a clear and transparent cancellation and refund policy in place to ensure a smooth and hassle-free experience for our valued customers.

Cancellation Policy

If you wish to cancel your order, please contact our customer support team at contact@regiisopera.com as soon as possible. We kindly request you to provide video proof and images of the product to support your cancellation request. This will help us assess the situation and process your cancellation efficiently.

Please note that cancellation requests without video proof and images may not be accepted. We appreciate your understanding in this matter as it allows us to maintain the quality and integrity of our cancellation process.

Refund Policy

Once your cancellation request is approved, we will initiate the refund process. Please allow up to 10 business days for the refund to be processed and reflected in your original payment method. It is important to note that the refund will be issued only after we have received the returned product and verified its condition.

To be eligible for a refund, the wooden product must be in the same condition as when you received it, with no signs of wear or damage. It should also be returned in its original packaging. Please ensure that you include all the necessary accessories, tags, and documentation that came with the product.

Kindly send the returned product, along with the video proof and images, to the following address: contact@regiisopera.com

Regiis Opera
Himanshu Dau Kripa Interior and Artwork Manufacturing, 88, Kartik Nagar, VKI Road No 17, Jaipur, 302013
India

Once we receive the returned product and verify its condition, we will notify you via email regarding the status of your refund. If the refund is approved, the amount will be credited back to your original payment method within the specified timeframe.

Please note that our refund policy applies only to wooden products. For any other inquiries or concerns, please contact our customer support team at contact@regiisopera.com We are here to assist you and ensure your satisfaction with our products and services.